Refund Policy
We want every buyer to receive exactly what they paid for. Here is how we handle refunds, replacements, and support for our digital products.
Overview
Due to the digital nature of our products, all sales are generally final once access or download has been delivered. This is consistent with standard practice for digital goods.
However, we stand behind our products. If you experience a genuine issue with your purchase — such as failed delivery, broken files, or a technical problem that prevents you from accessing what you paid for — we will take action to make it right.
Digital Products Are Non-Refundable Once Delivered
Once a digital product has been delivered — whether through direct download, an email link, an access page, or any other electronic method — the transaction is considered complete.
We are unable to accept refund requests based on:
- A change of mind after delivery.
- Not having reviewed the product description thoroughly before purchase.
- Dissatisfaction with results, as outcomes depend on your own effort and execution.
- Finding a similar product at a lower price elsewhere.
- Not having the technical skills expected to use the product.
What We Will Always Resolve
If you experience any of the following, contact us immediately and we will investigate and resolve it promptly:
Broken or Corrupted Files
The product file you received is unreadable, incomplete, or damaged in a way that prevents normal use.
Failed Delivery
You completed payment but never received access, a download link, or the product via email.
Duplicate Charge
You were charged more than once for the same product due to a technical payment error.
Access Denied After Payment
You paid successfully but are blocked from accessing the product page, platform, or download — despite having valid purchase confirmation.
How We Handle Eligible Issues
When you contact us with a verifiable issue, here is what happens:
We investigate
We review your purchase details and confirm the reported issue.
We attempt to resolve
We will first try to fix the issue — replacing broken files, resending access, or correcting the delivery.
If unresolvable
If the issue cannot be corrected within a reasonable time, we will offer a replacement product or a refund at our discretion.
Refund processing
Approved refunds are processed back to your original payment method through Lemon Squeezy, our payment processor.
Response Timeframe
We aim to respond to all support and refund-related inquiries within 2–5 business days.
Complex cases may take slightly longer, but we will acknowledge your request within 24–48 hours and keep you updated throughout the process.
Acknowledgement
Within 24–48 hrs
Investigation
Up to 3 business days
Resolution
Within 2–5 business days
Refund Processing
Via Lemon Squeezy (varies by bank)
Contact & Support
To request support or submit a refund request, email us with the following information:
- 1Your full name and email address used at purchase.
- 2Your order or transaction ID (from your confirmation email).
- 3A clear description of the issue you experienced.
- 4Any screenshots or error messages that help explain the problem.
Office
No 4, Kolawole Close, Ibadan, Nigeria